Terms and Conditions
Effective 18 October 2026
These terms explain how CareerEQ provides career coaching, assessments, employer support, practitioner training and independent vocational reports. Read them with the written booking confirmation, proposal or engagement letter for your service.
1 Our agreement
CareerEQ means the service provider trading as CareerEQ identified in your written engagement. You means the person or organisation engaging us. A participant is the person receiving a service, who may be different from the person paying for it.
Before work starts, we will confirm the service, scope, fees, payment arrangements and any agreed dates. Acceptance may be by signed agreement, written confirmation or an online booking that clearly presents these terms. An enquiry alone does not commit you to a paid service.
A specific term expressly agreed in writing takes priority over these general terms, subject to rights that cannot lawfully be excluded. Separate practitioner licence terms govern permission to administer or use assessment products.
2 Scope and professional care
We will provide the agreed services with reasonable care and skill and explain material limitations. Career advice and assessment results support informed decisions; they do not guarantee employment, earnings, admission to a course or a particular legal outcome. Nothing in this paragraph removes your statutory rights.
Please provide accurate and relevant information, attend agreed appointments, complete agreed preparation and tell us promptly if your needs or deadlines change. We will discuss any material scope change and its effect on fees and timing before undertaking additional chargeable work.
We may involve a suitably qualified consultant or specialist for the agreed service. We will explain relevant roles and information sharing. Using another consultant does not remove CareerEQ’s obligations under its agreement with you.
3 Fees and payment
Fees are in New Zealand dollars. Where a price is stated as excluding GST or “plus GST”, GST is additional. The amount payable, including GST and any agreed compulsory charges, will be made clear before you commit.
Unless stated otherwise, a quotation is valid for 60 days. Your written engagement will identify included sessions, assessments, reports and any additional charges. Travel, expenses and third-party costs require prior agreement.
Payment is due on the date agreed in your booking or engagement and recorded on the invoice. Please raise invoice queries promptly and pay any undisputed amount when due. We will contact you about overdue amounts before considering suspension of further work.
4 Cancellations and changes
Tell us as soon as possible if you need to cancel or reschedule. Any cancellation charge must have been disclosed and accepted before the booking and must comply with applicable law.
If you cancel within 24 hours of your appointment, the full session fee is payable and the session is forfeited. For prepaid packages, that session is deducted from your remaining sessions; the same session is not charged twice. This policy applies to private and employer-funded appointments, subject to your statutory rights.
Workshop, training and project cancellations will follow the cancellation schedule agreed in the written engagement. Please ask for that schedule before confirming a booking. There will be no double recovery of costs.
If we cancel and cannot offer an acceptable alternative, we will refund fees paid for the undelivered service. If you end a programme, we will calculate any refund taking account of work already delivered and any lawful, previously agreed cancellation charges. Statutory refund and cancellation rights remain unaffected.
5 Employer funded services
We will agree with the employer and participant what information will be reported, such as attendance or programme completion. Payment by an employer does not itself give the employer access to private session content, assessment responses or personal reports. Any further disclosure must have an appropriate lawful basis.
The employer remains responsible for its employment decisions and obligations. CareerEQ’s coaching and outplacement services do not replace employment or legal advice.
6 Vocational reports for legal proceedings
Before accepting instructions, we will agree the questions to be addressed, intended use and recipients, information required, fees, payer and timing. Court or filing deadlines must be raised at the outset; a deadline is accepted only when we confirm it.
Our assessment and report are independent. Conclusions depend on the evidence and professional assessment and may not support the outcome sought by the instructing party. We do not provide legal representation or guarantee a court decision.
You may identify factual errors and supply relevant further evidence. Corrections or additional information will be considered without compromising the independence of the opinion. Further assessments, supplementary reports, conferences and attendance to give evidence must be separately agreed where outside the original scope.
Reports may contain sensitive information and may be disclosed in proceedings. We agree the intended release arrangements before work starts, subject to legal obligations. Your lawyer should advise on privilege, court disclosure and use of the report. Do not assume that everything provided for a legal report will remain within a private coaching relationship.
7 Confidentiality and personal information
We handle personal information under the Privacy Act 2020 and our Confidentiality and Privacy Policy. We explain relevant information sharing at the start of the service. Confidentiality continues after the engagement ends but is subject to lawful disclosure, including applicable court requirements and permitted safety disclosures.
Each party must protect the other’s confidential business information and use it only for the engagement, unless disclosure is authorised or required or permitted by law. Information already lawfully public is not confidential merely because it appears in engagement materials.
8 Reports and intellectual property
You retain ownership of materials you supply. CareerEQ and its licensors retain their pre-existing methods, questionnaires, training materials and other intellectual property. Unless agreed otherwise, you may use the deliverables for the purpose identified in your engagement.
A vocational report may be supplied to the agreed legal representatives, court and other recipients required for the agreed proceeding. It must be presented accurately and in context. Do not alter a report or imply that it supports a different purpose without our written agreement.
Assessment questionnaires, scoring systems and practitioner materials may have separate licence restrictions. Buying an assessment or attending training does not transfer ownership or authorise resale, copying or unlicensed administration. These restrictions do not override lawful access to personal information.
9 Problems and legal rights
Please contact us promptly if something is wrong so we can investigate and discuss a remedy. Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
To the maximum extent permitted by law, CareerEQ’s total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the lower of the total fee payable under that engagement and NZ$5,000. This cap applies to all claims relating to that engagement collectively, not separately to each claim. It does not apply to any liability that cannot lawfully be excluded or limited and does not restrict any non-excludable consumer rights or remedies.
New Zealand law applies. We will first try to resolve a disagreement through direct discussion. Either party may use an available tribunal, court, regulator or other lawful resolution process.
10 Contact and updates
General services and terms enquiries: info@careereq.nz | +64 22 065 8140.
Vocational report enquiries: jon.avery@careereq.nz | +64 21 220 2200.
CareerEQ, Suite 2F, Canterbury Arcade, 166–174 Queen Street, Auckland Central, New Zealand.
We may update these terms for future bookings. The version accepted for an existing engagement continues to apply unless a lawful change is agreed.